Refund policy
Returns Policy
At And Piercer, we are committed to providing high-quality products to our wholesale customers. Our returns policy complies with Australian Consumer Law to ensure your rights as a consumer are upheld. Below are the details of our policy:
Manufacturing Warranty
We offer a warranty on all products against manufacturing defects for a period of six (6) months from the date of purchase. If you believe a product is defective due to a manufacturing fault, please contact us within the warranty period to arrange an assessment.
If the product is deemed faulty upon inspection, we will provide a replacement, repair, or refund as required under Australian Consumer Law.
Exclusions
Our warranty does not cover:
-
Damage caused by misuse, improper handling, or neglect.
-
Normal wear and tear.
-
Products altered or repaired by an unauthorised party.
Change of Mind
Please note, we do not offer refunds, exchanges, or credits for change-of-mind purchases.
How to Lodge a Claim
To initiate a warranty claim, please follow these steps:
-
Contact us with your order details, proof of purchase, and a description of the issue.
-
Provide clear photographic evidence of the defect, if applicable.
-
Ship the item back to us, if requested, for further inspection. Shipping costs for returns under warranty will be covered by us if the product is confirmed to have a manufacturing defect.
Processing Time
We aim to process all warranty claims within 5 business days of receiving the returned product.
For any further questions about our returns policy, please don’t hesitate to contact us. We are here to assist you.